moonexperience.blogg.se - Mac support for business

#Mac support for business install
#Mac support for business software
#Mac support for business download

In the downloads folder, the GoTo Opener application will then be downloaded from the GoTo Opener.dmg file.

#Mac support for business download

When the download finishes, click GoTo Opener.dmg at the bottom of the page to open the file (customers may need to refresh the page and/or click download & run GoToAssist Corporate to re-start the download).

Double-click to open the GoTo Opener application icon, then click Open to launch the GoToAssist Corporate application and join your support session.

Click the Downloads button in the toolbar, and then select the "GoTo Opener.dmg" file.Click Save File when prompted, then click OK (click restart the download in the browser window if needed).Double-click the "GoTo Opener.dmg" file in the browser’s Downloads window (click restart the download if the download doesn't start), then continue on to Step #3.Depending on which web browser the customer is running, they can complete the download as follows: If the GoTo Opener application is not already installed, the GoTo Opener.dmg file will automatically begin downloading.The customer can skip Step #2 and continue to Step #3.

#Mac support for business install

If the GoTo Opener application is already installed, then the web browser will automatically start the GoTo Opener app, which will then launch the GoToAssist Corporate Customer application (or install it again, if needed).

If the GoTo Opener application is not installed (either first time joining or it was previously removed),then the GoTo Opener.dmg file will automatically start downloading. Once the web browser launches, they will see the following:

To begin the installation process, customers can join a support session.

Run GoToAssist Corporate once installed Download GoToAssist Corporate These instructions apply to Mac customers only also see Join a Standard Support Session on Windows for more information. We don’t recommend that customers do this if they frequently join support sessions, as they will lose the benefit of faster join times. Note: If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process again. It must be installed on the computer, even if the Customer application is already installed. This application is required to install and launch the GoToAssist Corporate Customer desktop application. This "helper" application downloads as the GoTo Opener.dmg, then installs as the GoTo Opener application.

#Mac support for business software

This is the main software that customers use to join support sessions. GoToAssist Corporate Customer desktop application The installation package includes the following components: Note: To support customers that join standard support sessions from a Mac running macOS Catalina (10.15) or later, the representative must be running HelpAlert v11.9.11, b1379 or later. By leaving the GoTo Opener application installed, customers will be able to join future support sessions more quickly by avoiding the extended download process. When a GoToAssist Corporate customer joins a standard support session, the GoToAssist Corporate Customer installation package (including the GoTo Opener application) will be downloaded onto their computer. But we offer so much more.HELP FILE Join a Standard Support Session on Mac We’ll consult with you on general strategy, budget anticipation, and direction of your company’s IT needs in the future. But even the best-designed technology still takes some expertise to optimize so that your business makes the most of it.

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